Privacy Policy
Last Updated: 05/30/26
Air Quality Testers LLC (“AQT,” “Air Quality Testers,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, request services, submit forms, communicate with us, make payments, or use our indoor environmental inspection, testing, sampling, consulting, and reporting services.
This Privacy Policy applies to our website, online forms, deposit forms, payment links, text messages, phone calls, emails, service orders, inspection services, sampling services, reports, and other business communications.
1. Information We Collect
We may collect the following types of information:
Personal identifiers: such as your name, phone number, email address, billing address, property address, mailing address, and other contact information.
Service and project information: such as inspection details, appointment information, service requests, property conditions, photos, videos, moisture readings, sampling information, chain-of-custody information, laboratory-related information, reports, invoices, estimates, service documentation, and customer communications.
Payment and billing information: such as invoice details, payment status, deposit confirmations, transaction details, billing records, and related payment information. Payment card information may be processed by third-party payment processors and is not stored directly by Air Quality Testers unless otherwise stated by the payment provider.
Website and device information: such as pages visited, browser type, device type, IP address, general location data, referral source, cookies, analytics data, and interactions with our website.
Communications: such as phone calls, emails, text messages, website form submissions, voicemails, online chat or messaging, customer support communications, and other communications with our team.
2. How We Use Information
We may use collected information to:
Provide environmental inspection, testing, sampling, consulting, reporting, and related services.
Schedule, confirm, coordinate, and complete appointments.
Communicate with customers about requested services.
Send appointment reminders, arrival updates, access instructions, deposit form links, invoice/payment reminders, lab/sample status updates, report delivery notices, and customer care messages.
Prepare estimates, invoices, reports, laboratory documentation, service documentation, and project records.
Submit and coordinate samples with third-party laboratories, consultants, vendors, or service providers.
Respond to customer questions, service requests, complaints, and follow-up communications.
Process deposits, payments, refunds, chargebacks, and billing-related matters.
Improve our website, operations, customer service, internal processes, training, and service offerings.
Maintain business records and comply with legal, regulatory, insurance, accounting, tax, safety, and risk-management obligations.
Protect our rights, enforce agreements, collect unpaid amounts, respond to legal process, and prevent fraud, abuse, or misuse of our services.
3. SMS/Text Messaging
Air Quality Testers may use SMS/text messaging to communicate with customers who request information, request a quote, schedule services, submit a website form, submit a deposit form, call us, text us, or otherwise communicate with our team.
SMS messages may include customer care messages, appointment scheduling, appointment confirmations, appointment reminders, arrival updates, access instructions, project coordination, deposit form links, invoice/payment reminders, lab/sample status updates, report delivery notices, and service-related follow-ups.
Message frequency varies depending on your project and communication with us. Message and data rates may apply. You may reply STOP at any time to opt out of text messages or HELP for help.
For help, contact Air Quality Testers at +1 888-850-0680 ext. 101 or visit https://airqualitytesters.com
.
No mobile opt-in information, phone numbers, or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.
4. How We Share Information
We may share information only as reasonably necessary for business, service, legal, safety, or operational purposes, including with:
Third-party laboratories used to process environmental samples.
Payment processors used to process deposits, invoices, payments, refunds, and transaction records.
Software providers, communications platforms, scheduling tools, CRM systems, cloud storage providers, website hosting providers, analytics providers, and other technology service providers.
Insurance, accounting, legal, compliance, tax, bookkeeping, payroll, or professional advisors.
Independent consultants, contractors, vendors, couriers, partner providers, or service providers involved in completing requested services.
Government agencies, courts, regulators, law enforcement, attorneys, insurers, landlords, tenants, property managers, or other parties when required by law, legal process, insurance requirements, safety concerns, or legitimate business needs.
We do not sell your personal information. We do not share mobile opt-in information, phone numbers, or SMS/text message consent with third parties or affiliates for marketing or promotional purposes.
5. Third-Party Laboratories, Vendors, and Service Providers
Our services may involve third-party laboratories, consultants, vendors, contractors, software providers, payment processors, communications platforms, or other service providers.
We may provide these parties with information reasonably necessary to perform the requested services, process samples, prepare laboratory results, coordinate appointments, process payments, store records, deliver communications, or support our business operations.
These third parties may have their own privacy practices. We encourage you to review the privacy policies of any third-party websites, payment platforms, or services you choose to use.
6. Cookies and Website Analytics
Our website may use cookies, analytics tools, tracking technologies, pixels, and similar tools to understand website traffic, improve user experience, measure advertising or website performance, maintain website functionality, and improve our services.
You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission, electronic storage, website operation, or communication is completely secure. We cannot guarantee absolute security.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, complete reports, support customer service, comply with legal, regulatory, accounting, insurance, tax, and safety obligations, resolve disputes, enforce agreements, collect unpaid amounts, and support legitimate business purposes.
9. Your Privacy Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information, subject to applicable law and business recordkeeping requirements.
You may opt out of SMS/text messages at any time by replying STOP. You may request help by replying HELP.
To submit a privacy request, contact us using the information below.
10. Third-Party Links and Websites
Our website, text messages, emails, forms, or reports may contain links to third-party websites or services, including payment pages, scheduling tools, deposit forms, laboratory-related services, maps, document links, or other resources.
We are not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites or services.
11. Children’s Privacy
Our services are intended for adults, property owners, tenants, property managers, businesses, real estate professionals, contractors, and other customers requesting environmental testing, inspection, consulting, or related services.
We do not knowingly collect personal information from children under 13.
12. California Privacy Notice
If you are a California resident, you may have certain privacy rights under California law, subject to applicable exceptions. These may include the right to request access to certain personal information, request correction of inaccurate personal information, request deletion of certain personal information, and request information about how personal information is collected, used, and disclosed.
Air Quality Testers does not sell personal information. Air Quality Testers does not share mobile opt-in information, phone numbers, or SMS/text message consent with third parties or affiliates for marketing or promotional purposes.
To exercise a privacy request, contact us using the information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after an updated Privacy Policy is posted means the updated Privacy Policy applies going forward.
14. Contact Information
If you have questions about this Privacy Policy, please contact:
Air Quality Testers LLC
Email: [email protected]
Phone: +1 888-850-0680
Website: https://airqualitytesters.com